FAQs

We appreciate that this new way of getting your hands on Brook food is a bit confusing, so here’s the answer to some questions we think you might have. If you have any more then please feel free to contact us and ask!

+ ARE THE DISHES FULLY PREPARED OR DO I NEED TO COOK THEM?

When your dishes arrive, they will be fully prepared. All you’ll need to do is pop them in the microwave or oven to heat them when you’re ready.

+ WHY FROZEN?

Freezing immediately on production is the best way to store and transport high quality food to ensure that, by the time you eat it, it has retained as much nutritional value as possible. Blast freezing food as soon as it’s been made locks in flavour, texture and nutrients that can otherwise be lost if, for example, a product is stored as a chilled item. You can read more about why we love frozen here.

+ HOW WILL IT GET TO ME?

Your dishes will arrive in a fully recyclable, temperature-controlled box. These boxes make sure your dishes stay frozen in transit. Read more about our packaging here.
We have partnered with DPD, who will give you up to date information about where your delivery is and allow you the flexibility to change your delivery instructions at the last minute if you need to!

+ HOW MANY SERVINGS IS IN EACH DISH?

All of our meals come as a single serving and our desserts serve 2-3. Our cooking sauces serve 2-4, depending on how you use them in your recipe and our cold-pressed juices all contain 2 servings.
We’re often asked if we plan to extend the range to offer double portions of our meals. This is something we are considering for the future and we’ll keep you informed!

+ CAN I CHOOSE WHAT’S IN MY BOX?

You sure can! And you can change it each time you get a new delivery too. We’re constantly working on new dishes to extend the range. If there’s a particular meal you’d like us to consider adding, please let us know - we’d love to hear from you!

+ IS YOUR PACKAGING RECYCLABLE?

Yes! All our packaging is 100% home recyclable. The trays will biodegrade naturally so you can put it in your food waste bin if you have one, or alternatively you can put it in with your paper and card recycling, along with the sleeve. The film can be recycled with other plastic.

+ WHERE DO YOU DELIVER TO?

Our delivery service will cover the whole of mainland UK.