Privacy

Privacy Policy

This policy explains what information we collect about you, and how we use it, when you visit or make a purchase on this website www.the-brook.co.uk or www.the-brook-pantry.co.uk (“the Site”). It includes our Cookie Policy.

We may update this policy from time to time, by changing this page. Please check this page occasionally to make sure you are happy with how we manage your information.

This policy was last updated on 30th March 2020.

The information we collect

We collect information about you in two ways.

When you use the Site, we collect information about your browsing device and how you are interacting with the website. We collect this data using certain technologies that are commonly used by websites:

  • small data files called ‘cookies’, that store anonymous information (please refer to our Cookie Policy below for more information);

  • electronic files (sometimes called 'pixels' or 'tags’) which record information about how you interact with pages on the website;

  • log files that store information about actions you have taken on the site, which can include what you did, the date and time when you did it, your IP address, and the type of browser you are using.

When you interact with us, such as making a purchase or providing us with feedback, we collect data that you provide:

  • identifying information, such as your name, address, and contact details;

  • information about what you are buying and any transactional information related to your purchase;

  • answers to questions we have asked you;

  • payment information (please note we do not hold this information ourselves and use a third party to manage your payment information securely).

If you contact us, we may keep records of that correspondence.

How we use that information

Primarily we use that information to fulfil your purchase requests. This includes:

  • processing your payment information;

  • checking for potential risk of fraud, against either you or us;

  • arranging for shipping;

  • contacting you to help us fulfil your order;

  • investigating problems you may have experienced in using the Site.

We also use the information:

  • to contact you about other products or services we provide, if you have given us your consent to do so;

  • to learn from your preferences and feedback, if you have given us your consent to do so;

  • to serve you targeted adverts about our products and services;

  • to understand how customers are using our Site, so we can continue to make improvements and make it better for you and others.

Sharing your information

We share your information with third parties where it helps us to do the things we describe above.

We use DPD as a courier service and we need to share your address and contact details with them, to make sure you receive your products safely.

We use Squarespace and Shopify to provide an online store. If you want to know how Squarespace uses your personal information, you can read more here: https://www.squarespace.com/privacy; for Shopify, you can read more here: https://www.shopify.com/legal/privacy.

We use Google Analytics to help us understand how customers use the website, and make improvements so you can have a better experience. To read more about how Google uses your information, go to: https://www.google.com/intl/en/policies/privacy/. Also, you can install a tool on your browser to opt-out of Google Analytics: https://tools.google.com/dlpage/gaoptout.

We may be required to disclose information by law.

We never share your data to third parties for their marketing purposes.

Marketing messages

If you have subscribed to receive our marketing, we may send you marketing messages by email to share with you offers and promotions that we think you would be interested in.

We only send you messages if you have opted in to do so. If you change your mind, you will always find an option to unsubscribe in the link provided in the email. Alternatively, you can email us at pantry@the-brook.co.uk asking to be opted out.

We do not sell, rent or otherwise disclose your personal information to third parties for their marketing purposes without your explicit consent to that.

Online adverts

We use your information to engage in online advertising, to keep you aware of things that we are doing and that we believe may be of interest to you. As an example, we may target a banner or advert to you whilst you are on other websites.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.

If you wish to unsubscribe from receiving marketing messages or other forms of advertising, or disable the use of cookies, please refer to the instructions in the relevant section of this policy. Note that removing all cookies may materially affect your experience on this Site. Please refer to the Cookie Policy (contained within this Privacy Policy) for more information.

The security of your information

Unfortunately, the Internet is not a completely secure medium for transmission of information. We will do our utmost to protect your personal data, but we cannot guarantee the security of any information you send to us (or we send to you) via the Internet, and transmission of your data to us is at your own risk.

However, once we have received that information, we will use strict procedures and precautions to protect your information, and only employees or trusted third parties who are needed to fulfil the services you request of us are granted access to it.

Where we hold your information

Please note that your information may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”), including Canada and the United States. Your information may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, in order for us to deliver our services.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

How long we hold your information for

We will hold on to your information for as long as is needed to be able to provide our services to you.

We have a duty to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, and enforce our terms and conditions. In order to do so, we may reasonably keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Links to other websites and social media sites

We may provide links to other sites, including social media platforms. Each of these sites is responsible to you for how they use your data. Once you leave our site, we do not have any control over how they operate, and they are not covered by this Privacy Policy. Please exercise caution and refer to the appropriate privacy statement.


Cookie Policy

This section explains our use of cookies, and how you can manage them.

What is a cookie?

A cookie is a small data file which is downloaded and stored on your computer or mobile device by websites that you visit. Cookies are used to help you navigate the website, and to personalise the experience to your needs. We use them so we can better understand how people are using our Site, and to tailor your experience to your preferences.

For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

What types of cookies do we use?

Our Site is powered by Squarespace and Shopify, which provide us with most of the cookies we use. Squarespace and Shopify group these cookies into two categories:

  1. Functional and required cookies: these enable basic functions such as page navigation and managing your shopping cart when you are purchasing from us. Without these cookies, the Site cannot function properly.

  2. Analytics and performance cookies: these are used to track how visitors (such as you) interact with the Site, which helps us understand how to improve the quality of the services we offer.

We also use Google Analytics which uses cookies to help us with tracking visitor interactions and general experience improvements.

How do I manage my cookie preferences?

You can disable any cookies (including functional and required ones) through your web browser settings. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Please note that removing cookies can impact your experience on the Site, and in some cases it might not function properly.